CANCELLATION POLICY

  • ~ALL SHOOTS ARE TO BE PAID IN FULL AT TIME OF BOOKING.

    ~NO REFUNDS, ONLY STUDIO CREDIT FOR CANCELLED BOOKINGS (SEE RULES BELOW FOR CANCELLATIONS).

    ~CANCELLATIONS/RESCHEDULING LESS THAN 7 DAYS PRIOR TO CHECK IN INCUR A RESCHEDULING FEE OF 25% OF BOOKING TOTAL VALUE.

    ~CANCELLATIONS/RESCHEDULING 24- 48 HOURS PRIOR TO CHECK IN INCUR A RESCHEDULING FEE OF 50% OF YOUR BOOKING TOTAL VALUE.

    ~CANCELLATIONS/RESCHEDULING LESS THAN 24 HOURS OF YOUR CHECK IN - NO REFUND OR RESCHEDULE WILL BE OFFERED.

    ~YOUR STUDIO CREDIT MUST BE USED WITHIN 30 DAYS OF YOUR ORIGINAL BOOKING DATE .

    ~IF Toteme House CANCELS THE BOOKING (WHICH CAN HAPPEN AT ANY TIME PRIOR TO YOUR BOOKING AT OUR DISCRETION) WE WILL OFFER 100% REFUND TO THE GUEST.

STUDIO RULES

  • *Pet’s allowed if permission is granted

    *No glitter

    *No smoking or open flames

    *No alcohol

    *No smoking, vaping, open flames

    *No outdoor footwear is to be worn past the entrance for hygiene of the studio and to protect the rug. Treat it like your home please.

    *No dragging furniture. Pushing/dragging furniture across the floor ruins the floor AND the furniture. Grab a friend and lift the furniture if you want to move it, or else don't move it please. Don't ever store things outside unit.

    *We are not responsible for any property left behind that doesn’t belonging to the studio. If you forget an item we will do our best to locate it and leave it available for you for pickup, but will not be held responsible to find/keep/hold lost items or property that doesn’t belong to us.

  • No photography or storing things outside the studio. The rental of space is for this studio only.

OVERTIME & CLEANING FEES

  • Your booking begins the time you book for, no earlier, and ends the time it's booked, no later. If you require extra time to move things, load/unload, then please book appropriately. You will be charged extra for every 10 min after your booking. If you have not told us you will be staying overtime and have inconvenienced another client or cleaner schedule the overtime fee will be double the standard fee.

  • Return all furniture and props exactly back to where you found them before leaving. If the cleaner has to put props or furniture away the additional charge is $50.

    Cleaning and maintenance fee is for regular cleaning and maintenance, NOT for cleaning up messes. Please respect the space and put garbage in the garbage can, and put furniture back where you found it before you leave and wash any dishes you've used. Strict no glitter policy. If you leave a mess, or if props or furniture are left NOT where you found them/disheveled- you will be charged an automatic additional fee of $50 for cleaning and or reorganization.

    Stain removal fees start at $25 and are upward of $2000 depending on extent of stain and the item stained/cost of cleaning.

Surveillance & Damage

  • If you break, stain, rip, or any form of damage to property is encountered during your stay, your card on file will be charged for repair or full replacement of the damage as inspected by the owner. You may also be charged any other fees associated with the inconvenience such as loss of income due to damages or loss of items. The minimum damage fee is $100.

  • The whole studio is monitored by video camera as a security measure and will be used to confirm any damage/theft/leaving studio late. If you unplug the security camera for any reason, you will also be subject to a charge of $50. The security camera is there for liability purposes it is seriously not ok to unplug it, if you require privacy there is a washroom. If you require an outlet there are extension cords.

Legal

  • Upon booking you are asked to review and agree to have read all policies, rules, terms and conditions. Your purchase is legally binding to our policies. Please make sure you do your due diligence on reading your responsibilities and obligations as well as knowing what terms and conditions you agree to by making a purchase on our site.

    Further T+C and PRIVACY POLICY are found here.